Frequently Asked Questions

 

Q. Am I eligible for Gillies Bay Internet Society (GBIS) service?

A. If you can see the lights on Mt. Pocahontas at night then you probably are. You still need a site test to confirm that you can get a strong enough signal. Even if you can't see Pocahontas you might be able to connect to one of our other access points at the GBTV tower, Spragge Road, Paxton Road or Bell Road.

 

Q. How do I sign up for service?

A. Phone: 1-855-767-4247. Press 3 to request a new connection. Leave a return phone number, email address and physical address, or email GBISoc@Shaw.ca and request a signal strength test.


Q. What is the cost of installation and basic equipment?

A. The cost of a standard install is $150 including all equipment and taxes. Some complicated installs are more.


Q. How do I get a Login name and password?

A. This will be set up during the install. You will need this information to check your data usage.


Q. What are the subscription rates for Internet service?

A.    The five options are are available at http://www.gilliesbay.ca/wireless/Rates2016.pdf.

Q. How is overage calculated and how much does it cost?

A. Your total data usage is calculated by adding your Download data and Upload data. Overage is $2/GiB over the plan limit. For example, for the standard plan, if you use 40GiB in a month you will be billed for 10GiB overage, or $20. Note that when reading your usage 1000MiB = 1GiB

 

Q. How do I pay for the basic service and overage?

A. You will be sent an invoice by email. Payment options will be outlined in your e-invoice: direct transfer from First Credit Union, Paypal, credit card or cheque.

 
Q. How do I check my data usage?

A. Click on the link:  http://aux.txda.net/user/gbis to access the Mikrotik User Manager.

Instructions are available at http://www.gilliesbay.ca/wireless/userManager.html

Clients are responsible for monitoring their own usage.


Q. Why does GBIS charge for overage?

A. Telus charges GBIS based on the total data used by all GBIS clients each month. The more we use the bigger the Telus invoice. Also, with no data limits the whole system gets clogged with data and slows down.


Q. What speeds can I expect?

A. Depends on the number of clients online at any given time. Usually downloads are in the range 6Mbps -12Mbps and uploads 3Mbps -6Mbps.

 
Q. Will I be able to watch movies?

A. Yes, but maybe not HD, again it depends on total traffic on the system at the time.


Q. Is my speed reduced after I pass 30GiB?

A. No, but it will be if you are late paying.


Q. How can I volunteer to help?

A. E-mail GBISoc@Shaw.ca detailing your capabilities.
 

Q. What do I check first if I lose my Internet connection?

A. Here are some checks:

1.     Check with a neighbour to see if their Internet is working. If neither are working, call 1-855.767.4247.

2.     To check if the problem is just in your house, turn off the power to the black injector box with the white, blue or green light that attaches to your Internet radio, [if you have a Wifi router also turn it off], wait 10 seconds, then turn the Internet radio back on.

3.     Wait another minute before turning your Wifi router back on. Reboot your computer.

4.     If this does not resolve the problem, bypass the router to check if the problem is with the router. Do this by connecting your computer directly to the LAN socket on the injector box – see second picture below. Reboot your computer. Make sure your router is turned off when testing this way.

5.      Note that connecting your computer directly to the router (rather than the injector box) will not tell you if the problem is in the router.

 

Q. Who do I contact if I need more information or my service still doesn’t work?

A. For assistance please contact.